Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my correct size?
We provide a comprehensive size guide on every product page. We recommend taking your measurements and comparing them to our chart for the most accurate fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 30 minutes of placement by contacting our customer service team.
Are your materials sustainably sourced?
We are committed to ethical fashion. Many of our collections feature organic cotton, recycled polyester, and eco-friendly dyes as part of our sustainability initiative.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
How do I care for my Penningtons garments?
Each item includes specific care instructions on the inner label. Generally, we recommend washing in cold water and air drying to preserve fabric integrity.
What should I do if I receive a damaged item?
If your order arrives in less than perfect condition, please contact us within 48 hours of delivery with photos of the damage for a priority replacement.